Responsible Gambling at Woolworths

Woolworths is committed to promoting responsible gambling practices across all our operations. We recognise that while gambling can be an enjoyable form of entertainment for many, it can also cause harm to individuals, families, and communities.

Our Commitment

As a company that operates gaming venues through our hospitality and retail portfolio, we take our responsibilities seriously. We strive to minimise gambling-related harm while providing a safe and supportive environment for all customers.

Key Principles

• Promoting informed decision-making for all customers
• Providing a safe and welcoming environment
• Supporting customers who may be experiencing difficulties with gambling
• Training our team members to identify and respond to signs of problem gambling
• Complying with all relevant legislation and regulatory requirements
• Continuously improving our responsible gambling practices

How We Support Responsible Gambling

Staff Training

All team members working in venues with gaming facilities receive comprehensive training in responsible gambling practices. This training covers recognising signs of problem gambling, approaching customers with care and sensitivity, and connecting individuals with appropriate support services.

Venue Measures

Our venues implement a range of measures designed to promote responsible gambling and reduce potential harm.

• Visible clocks and natural lighting in gaming areas
• Responsible gambling signage and information readily available
• Self-exclusion programs for customers who wish to restrict their access
• Breaks in play encouraged through venue design and staff interaction
• Compliance with all state and territory regulations regarding gaming operations

Self-Exclusion Programs

We support self-exclusion programs that allow individuals to voluntarily ban themselves from gaming venues. Our team members are trained to assist customers who wish to participate in these programs and to treat all requests with dignity and confidentiality.

Recognising Problem Gambling

Problem gambling can affect anyone. Some warning signs to be aware of include:

• Spending more money or time on gambling than intended
• Difficulty controlling or stopping gambling behaviour
• Gambling causing financial stress or relationship difficulties
• Feeling restless or irritable when trying to reduce gambling
• Chasing losses or borrowing money to gamble
• Neglecting responsibilities due to gambling

Where to Get Help

If you or someone you know is experiencing difficulties with gambling, free and confidential support is available.

These services offer free, confidential counselling and support for individuals and families affected by gambling. Help is available around the clock, and reaching out is the first step toward positive change.

Continuous Improvement

Woolworths regularly reviews and updates our responsible gambling policies and practices. We engage with industry bodies, regulators, community organisations, and research institutions to ensure our approach reflects current evidence and community expectations. We are dedicated to playing our part in reducing gambling-related harm across Australia.