Privacy Policy

At Woolworths, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, mobile applications, and in-store services.

Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number, and postal address
• Date of birth and gender
• Payment and billing information
• Transaction history and purchase details
• Loyalty program membership details, including Everyday Rewards information
• Information you provide when contacting our customer service team
• Device and browser information, IP address, and cookies data when you visit our website
• Location data when you use our mobile applications with your consent

How We Collect Your Information

We collect personal information directly from you when you create an account, make a purchase, subscribe to our newsletters, participate in promotions or surveys, or communicate with us. We may also collect information automatically through cookies and similar technologies when you browse our website or use our applications.

How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders, including delivery and click-and-collect services
• Managing your account and loyalty program membership
• Providing customer support and responding to your enquiries
• Personalising your shopping experience and providing relevant product recommendations
• Sending you marketing communications where you have provided consent
• Improving our products, services, and website functionality
• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraud or other unauthorised activities

Sharing Your Information

We may share your personal information with trusted third parties, including our related companies within the Woolworths Group, service providers who assist us in operating our business, payment processors, delivery partners, and professional advisors. We require all third parties to handle your information in accordance with applicable privacy laws and our strict data protection standards.

We will not sell your personal information to any third party.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We use industry-standard security measures, including encryption, secure servers, and access controls to safeguard your data.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings at any time.

Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. You may also opt out of receiving marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer through our customer service channels. We will respond to your enquiry as promptly as possible and work to resolve any concerns you may have.

This Privacy Policy was last updated and is governed by the applicable privacy legislation in Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.